Self-replaceable parts (cartridge, aerator, hose, O-rings, drain). Auto-approved — part ships within 1 to 3 business days.
Claim
Submit a warranty claim.
The form first classifies the issue as minor or major, then requests the required evidence.
Conditional logic
Sink, faucet body, electronics, PVD finish, or structural defect. Inspection required — processed within 2 to 15 business days.
RC-YYYY-#### number and manual follow-up by email. Claims must be submitted within 90 days of discovering the defect.
Decision tree
Create a claim
Online tracking is not available at launch. Follow-up remains manual after confirmation.
Dealers will later use a faster portal path; this public version already keeps the component-based logic.